Privacy Policy

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

• Full name, email address, phone number, and mailing address
• Date of birth and relevant health or medical history (for treatment purposes)
• Payment and billing information
• Appointment details and service preferences
• Communications you send us via contact forms, email, SMS, or social media

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and device information
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party platforms such as Facebook, Instagram, and Google if you interact with our ads or business profiles on those platforms, in accordance with their respective privacy policies.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and manage your appointments and treatments
• To communicate with you about services, promotions, and updates (via email, SMS, or phone)
• To process payments and maintain billing records
• To personalize your experience and provide relevant recommendations
• To run and optimize our advertising campaigns on platforms such as Facebook and Instagram
• To comply with legal obligations and protect our rights
• To improve our website, services, and overall client experience

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and support our advertising efforts. These may include:

• Session and preference cookies to remember your settings
• Analytics cookies (e.g., Google Analytics) to understand how visitors use our site
• Advertising and retargeting pixels (e.g., Meta Pixel) to deliver relevant ads on Facebook and Instagram

How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties in the following circumstances:

• Service Providers: Vendors who assist us in operating our website, running our practice management software, processing payments, or conducting marketing (e.g., email platforms, SMS providers, CRM tools like Prospyr).
• Advertising Platforms: Meta (Facebook/Instagram) and Google to run targeted advertising campaigns. These platforms may receive hashed or anonymized data to match audiences.
• Healthcare & Legal Requirements: When required by law, regulation, or a valid legal request, or to protect the rights and safety of our clients and staff.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Text Message (SMS) Communications

If you opt in to receive SMS messages from AloEver Med Spa, you consent to receive appointment reminders, promotional offers, and service updates via text. Message frequency varies. Standard message and data rates may apply.

We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical and treatment records are retained in accordance with applicable Florida state law.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal limitations.
• Opt-Out of Marketing: Unsubscribe from email or SMS marketing at any time by following the opt-out instructions in our messages.

To exercise any of these rights, please contact us using the information provided in Section 11 below.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.